Help center

Answers, without the runaround.

Learn how live data, location and train context work—or send the RailVector team a clear issue report.

Report an issue

Include the train number, approximate time, device model and what the feed-status panel showed.

Data question

Review source ownership, attribution, update limits and the distinction between scheduled and live information.

Privacy question

See exactly when location is requested and how advertising services may handle device information.

FAQ

Frequently asked questions

Which country is currently supported?

Finland is the current live experience. Other country work remains internal research and development.

How often is data updated?

RailVector follows the cadence and availability of the official source. Markers animate between received updates; feed health helps indicate stale or unavailable information.

How accurate is train location?

Positions depend on official third-party data and may be delayed, incomplete or imprecise. RailVector validates coordinates but cannot guarantee source accuracy.

Are arrival times realtime?

No. Current station times are identified as scheduled and are not presented as verified realtime arrival estimates.

Does RailVector track my location?

Only after you tap the location button does the app request foreground location to center the map and show “You.” RailVector does not store or upload that coordinate.

Do I need an account?

No. RailVector currently has no login or personal accounts.

Does RailVector use AI?

No. Current movement and context come from deterministic feed parsing, validation, joining and map interpolation.

Why can train information be missing?

Fields are shown only when the official data supports them. Unverified values are left unavailable instead of being invented.