Contact Support
For help with WingRadar, email support with a clear description of the question or problem.
Support
WingRadar Support
For help, issue reports, feedback, or privacy requests, contact support.
Report an issue
Email support with the issue, device model, operating system version, app version if available, ride ID if relevant, and approximate time the issue happened.
Send feedback
Feedback about ride coordination, map behavior, squad status, privacy wording, or support content can be sent by email.
Privacy or deletion requests
Privacy questions and account or data deletion requests can be sent by email. See the Delete Account page for the recommended deletion request details.
Battery and GPS reliability guidance
WingRadar depends on device GPS, network access, and battery availability. If ride visibility is unreliable, review these checks before the ride begins:
- Keep location permission enabled during active rides.
- Keep an internet connection available while participating in a ride.
- Keep notifications enabled if used for active ride status.
- Some phones may pause GPS or background updates when battery optimization is enabled.
- For best reliability, users may choose to allow unrestricted battery or background activity for WingRadar. This is optional and remains under user control.
- Keep the device charged before longer rides.
- Use a safe, legal stop before changing app or device settings.
GPS accuracy can be affected by tunnels, dense buildings, weather, device hardware, network coverage, or operating system restrictions.
Users can stop active ride sharing by exiting the ride or ending the ride if they are the leader.